Luxury Appliance Support
Support doesn’t stop when appliances are installed, we walk beside you for life
A human-centric customer service experience
In today’s world, customer service means waiting on hold, “visit our chat”, or “contact us on social media”. It seems like the time of talking to a real human on the phone is gone for good… or is it?
Luxury Appliance Support is a personalized customer support service designed for the luxury customer. Our customers buy the best appliances and expect the service and experience to match. A level of dedication and service that AI or call centers cannot provide.
Membership
$1020 yearly | Billed $85 monthly
The membership is all inclusive, which means there are no added fees to the memberships, making it simple and easy for our customers.
Upon signing up
Full appliance maintenance review
and cleaning
Complimentary virtual and in
person service calls
Appliance Wifi setup
Virtual Chef demo and tutorial
After signing up
Priority service calls
Service call concierge
Appliance concierge
introduction call
Access to Chef’s Hotline
See how it all started
The Relationship
A major purchase or investment is something that has an impact on your life. Appliances are very personal, not only because they are some of the most essential products in the home, but also because it is where memories are made.
We are not a product or service that you buy, but a relationship that you invest in. We are here to not only help you with your appliances, but to help you make the best memories in your new home. We will stay in contact with you and be here when you need us.
Periodic Check Ins
We want to check in to make sure everything is working the best that it can, as well as check on your cooking journey.
Exclusive Events
We love to meet and enjoy good food and beverage with our customers. We host exclusive events throughout the year that you’re invited to!
Important Software Updates
We will keep you up to date with the technology of your appliances and walk you through an update if needed.
Resources
We are here to help you with your culinary journey, as well as help you get to know and use your appliances more often. We have recipes, videos, demos, and other content to keep you moving forward.
Our Problem Resolution Process
1. Use your portal, email us, chat with us, or call us
We will call you and discuss the core issue of your problem, then we will work to resolve it properly. You will always talk to someone so we can get all the details of the issues you’re facing.
2. We will evaluate your problem and promptly create a course of action
Communication is the key to great support, we will update you as our resolution process progresses. We will email you or contact you on the phone. Your portal will also allow you to track progress.
3. A course of action will be prepared and communicated
Based on our conversations with you the client, we will create a solution. This may be appliance education and functional clarification, maintenance or service, or working with the dealer to create an additional solution for your appliances.
4. The proper people will be contacted and scheduled
We work in tandem with the appliance dealer, manufacturer, and servicer in order to have the right resources to resolve your issue quickly, efficiently, and calmly.
5. Full update on the phone
Along with the updates throughout the resolution process, we will have a conversation to make sure we are “on the same page” on the phone or video chat.
6. Problem Process Fixed
Whether it is showing you and helping you learn about the product, servicing an issue, or helping get an install problem fixed we follow the process all the way through. We will consistently be in communication so you never have to wonder if the right steps are being taken to get you back to your beautiful kitchen.
“Your problem is our problem.”